Object Type: Folder
In Folder: P10 - VHS
Pantheon Store. Christmas Challenge to install Christmas in one evening. Duration: 9m 22s.
n.d. [early 2000s]
With Omar Al-Futtaim (chairman of Al-Futtaim), Gareth Williams (CEO Al Futtaim) Michael Stanier (M&S), and Allen Hill (M&S) Formal announcement of partnership with M&S and Al-Futtaim in the Gulf and announcement of the location of the first Dubai store. Speeches followed by questions from the audience. Partly in Arabic, followed by English translations. Duration: 0:41:53
4 Nov 1997
Womenswear fashion show begins with women modelling suits and workwear to music. Women then model winter clothing, workwear, dresses. Next women model thick winter coats and hats. Women model blouses and thick woollen jumpers with skirts. Women model bright winter clothing such as jumpers, as well as pastels and brown tartan. Women model black formalwear and a white and black polka-dot dress. All models then gather on stage before presenter ends the show. Running Time: 27m
1987-1988
Fashion show begins with women modelling jumpers, blazers and skirts to music. They then model bright skirts, dresses, jumpers and brightly patterned blouses. Women then model beachwear, swimwear and bright dresses. Women model swimwear, then trench-coats and summer clothing. Women model workwear then more summer clothing, including lots of stripy clothing items. All models then gather on stage as show ends. Running Time: 26m
1987
Traditional catwalk setting with popular music playing in background. The show begins with childrenswear, including swimwear, party dresses, and nightwear. Moves on to Ladies and men's casual wear and nightwear. Next is ladies leisure wear and fitness outfits. Next set of models are wearing sailors hats, modelling more casual wear with a nautical feel, including occasional male models. There are co-ordinating skirt and trousers sets. Trilby/ panama hats and sunglasses are worn by models showcasing summer and safari, casual wear. Ladies and men's swimwear, bikinis and sarongs. Summer outfits, colour matched with accessories for day and evening. Occasional man's evening attire. Ladies lingerie. Ladies trouser suits and stripped dresses with fedoras. Shirts have pussy bow necks and some outfits are accessorised with gloves and belts, sunglasses, necklaces and earrings headscarves and hats. Also includes a monochrome collection. Running Time: 34 mins 43 secs
Jan 1983
Footage of Prince Charles meeting staff and customers, and receiving gifts at two stores. Charles is presented with a baby Santa suit. Members of staff and customers who spoke to him share their experiences. Running Time: 0:36:14 13-18 mins: poor quality footage.
1982
Community Involvement Retail Courses Sponsored by Marks & Spencer. Project gives troubled youths retail and life skills. Interviews with David Sieff, project manager Gill Fleet, instructor Annette Chumly and instructor Anne-Marie Spafford. Footage of job searching lesson. Running Time: 12m 21s
24 Jun 1982
Sir Richard Bloombury, CEO of M&S, narrates this video throughout. He starts by announcing at the annual AGM that the company rode the recession of 1991-2 and he promises continuing growth and investment of £300m both at home and abroad. His first area of focus is staff support. He maintains that staff cannot offer good service if they cannot provide the right product in size and colour that the customer wants. He calls this 'basic shop-keeping'. He stresses that quality, availability and price are paramount. Despite growth in the Far East, the USA and Europe, he sees the UK as the 'powerhouse' of the business still. The introduction of the 'Going to Town' roadshow, visiting fifty four towns across the UK, is an attempt to work with local councils to improve roads, parking and pedestrianisation so that town and city centre shopping can be as attractive as out-of-town destinations. Massive business, he points out, is still done in stores in major city centres. Europe: There are plans for 40-50 stores in the right locations. Sir Richard humorously expresses his preference for attractive European destinations over UK ones. Merchandise: The company is working with buying teams at suppliers to focus on the value and quality which are vital to M&S' success. One example from the food range is the success of the product 'rack of ribs'. Price is also important, as a recent line of men's polo shirts demonstrated. The item was experiencing slow sales but these doubled once a £2 reduction was introduced. Sir Richard stresses the need to be out and about in stores in order to see for himself how the business is working. He spends Friday afternoon and all day Saturday doing just that. He mentions once again that over 80% of products sold by M&S are made in the UK and 150,000 employees are involved in their manufacture. Every month the CEO and senior staff eat a meal together and share their reactions to new products. Sir Richard maintains again that price is not the priority, quality is - 'Quality led, not price led.' Security : 'Crime Concern' is an initiative co-sponsored by M&S. £21m is to be spent in the current year on security guards and CCTV. Armed robbers and violent criminals are a growing problem. Community : Sir Richard is also the President of the charity 'Cottage Homes' which provides homes for retired retail workers, as well as the heart charity 'Corda'. Service : Customers are always looking for quality and staff need training and knowledge in order to provide this. Sir Richard is very positive about the future, as the country emerges from the recession. Running Time:17min 22
1992
Dramatization of a manager sent to examine stores around the UK to ensure quality service. Running Time: 15m 40s
1 Sep 1989
Video on giving quality customer service. Voiceover discusses M&S success and new developments. Examples of bad customer service are shown. M&S' growth and store, distribution and technical developments are discussed. The voiceover describes the quality service philosophy at all levels of the company; using simple, effective solutions and working as a team. An example of bad team-work is shown with circus people not communicating properly. Examples of good customer service are then shown. Running Time: 13m 2 copies
16 Sep 1988
Operating Review presentation. Two months after Vandevelde joined the company. Peter Salsbury speaks to begin and offers his review. He mentions refocusing on customers, developing of brands and services and the restructuring and refocusing of staff as well as uniting marketing. Customer refocusing, surveying and then relaying into the store in Sutton; Fosse Park, Leicester; Kensington for increased customer focus. Increase in financial services products. Website will be launched at products increased to 3000 by Christmas. Venture products. Shift to overseas supply for clothing to 70% in line with the market. Supply chain for food also made more cost efficient. International stores brought back into profit. Kings retained, Brooks Brothers brand to be strengthened. Luc Vandevelde, talks about strategic development. Holistic understanding of the customer as an individuals. How M & S as a retailer can meet those needs. Questions asked by press audience. Restructuring of the board/ company. Not all questions are clear due to crackling. Running Time: 36 mins 19
2000
Presenter discusses new edge-of-town M&S store in the Metro Centre. Clips of various departments in the M&S such as homeware, clothing and a restaurant are shown to music. Presenter briefly discusses another Newcastle store. Running Time: 4m
c1986
This video was filmed in an engineering company and discusses the introduction of quality control in their products. Actors role playing management team talk about stopping goods inward inspection, goods received should be 100% perfect. Talk about their own products being in perfect condition when sold and how it can be achieved by creation of quality control. Prevention costs are important and results in fewer failure and appraisal costs. "Concentrate on prevention and the rest falls into place". Introduced hourly checks by inspectors trained in what faults to look for and filling in chart with operatives then taking over role with inspectors becoming roving trouble shooters. Proved that quality control increased reduced failure costs and increased profits. Filmed by Anvil Films for British Productivity Council who thanked Automotive Products Co. Ltd and Marks & Spencer. Also available at the British Film Institute. Running Time: 28 mins
1963
Video on internal theft from the Dixons group. Begins with clip of staff member of Dixons being escorted into police car and voiceover reading out internal theft statistics also displayed on screen. Presenter of video defines internal theft then shows videos of actors (acting as employees) stealing, being caught and prosecuted as voiceover describes events and warns employees about consequences of stealing. Running Time: 14m
1995
Footage of customers in an unidentified M&S store. Includes product shots, people shopping. Includes menswear, occasionwear hats, furniture, and footage of the store’s exterior. Duration 0:23:53
Jun 1999
This short film is an advertisement for companies to invest in health and safety videos for their workforce. The film informs the viewer of a collection of short films that have been made by Millbank to highlight different situations where health and safety procedures in the workplace have not been followed and serious injuries have occurred as a result. The film highlights the importance of using film and staging affects as a tool to provide dramatic impact for viewers in the hope that they will take safety in the workplace seriously. At the end an address and telephone number can be seen for the viewer to be able to order the films. The full-length short films were made by Millbank Films Limited over three decades this is only a sample of some of the titles the company produced. Running Time: 0:11:24mins
1970-1990s
Video with cartoon cats explaining the Halifax Building Society and M&S share/save options scheme. Shows two male cats in suits in a bar discussing work and one mentions he has shares in his company. It then moves on to show two female cats in an office discussing the shares in more detail and that there will be a meeting tonight regarding shares. The scheme is then explained - tax free interest and an option to buy the shares after 5 or 7 years. There is a return on investment and the shares can be sold. You can save as you earn and set a monthly maximum. There is a five year plan and a 14 month contribution plan at £20 per month, and a bonus of £280 tax free. The option contract offers the chance to sell shares at the end of 5 years. There is a fixed price of up to 10% below the average quoted by the stock exchange at the start of the contract. You can share/save - save and receive high interest bonuses and share you become part owner of the company and know what the company as is worth. You also get the opportunity to be involved with the development of the company and see how it is performing and progressing. Running Time: 15mins 12 secs
n.d.
Training video showing benefits of having barcodes on all merchandise. Running Time: 12m 52s
27 Aug 1992
The uses of CCTV introduction - to show how as a company they can combat internal and external security and save the company 3 quarters of a million in stock a week from theft. Shows how CCTV can help, through scenarios such as Pick pockets, Shop lifters, Substitution Staff theft scenarios, cash swap, collusion and errors with shelf stacking and overall staff safety. Filmed in Marble Arch store by WSTV for The Training Department. Duration 9 mins.
1988
Journey of M&S beef from the farms to the shops, and how the quality is maintained. Interview with Chris Gilbert-Wood. Interview with Martin Van Zwanenberg Running Time: 11m 16s
c1990s
VHS, 'Service The Priority'. An Interview with Sir Marcus Sieff by Kenneth Kendall The interview begins with footage of Lord Sieff on a spot-check visit to an M&S store, testing the quality of products. He identifies poor quality in the stitching of a button-hole on a ladies' blouse and a bruised peach in the food department. He then takes both items back to Head Office for discussion at a management meeting. In the follow-up he explains to the interviewer how the blouse will be subsequently examined by a selector and a department technologist before being returned to the manufacturer to see what went wrong. Lord Sieff says he reads all letters from customers every morning and gets an average of five a day. They are a mixture of compliments and complaints, with more of the latter. However, he says that most of the complaints regarding service and quality are justified. Although he relies on correspondence, he maintains that there is no substitute for turning up in a store and seeing first-hand the service that customers receive. When asked what improving service means, his reply is 'giving customers the help and advice they need in a variety of ways'. He illustrates this with an example from the clothing department where a customer needs to know the fit, fabric and washing requirements for a particular item. He stresses that most staff do give good service and M&S is renowned for it, but bad service does exist and needs addressing. Three examples of customers' responses are shown: the first is very complimentary, the second is mildly critical and the third is outraged, saying she felt she was 'treated like a thief'. Lord Sieff is very concerned at this and makes three points on improving service: 1. To ensure the proper distribution of goods to stores. 2. To get management to deploy staff where service is most needed. 3. Always to be courteous, respectful and accepting of valid criticism. When asked how he will measure improved service, Lord Sieff replies that this should be reflected in the customers' letters he receives. Once again he stresses that personal visits to stores to check on the quality of service are the best form of monitoring it. Running Time: 11min 52s
1979
Video begins by showing flowers with ribbons on and people socialising before the show. Fashion show then begins with men and women modelling black clothing such as suits and dresses to music. Women then model tartan and dark coloured dresses, miniskirts and jumpers and men model jumpers and slacks. Women and men then model workwear such as suits. Women then model thick winter coats and workwear such as blazers and skirts. Men and women wearing horse-riding and winter clothing. Women and men model winter coats and clothing including patterned jumpers, then workwear. Men and women then model formalwear such as tuxedos and dresses. Women and men then model more casual winter clothing. Models gather on stage as the show ends. Running Time: 38m
1995
Animated advert for the Sharesave Scheme designed for M&S staff. The video also contains clips of M&S staff talking about the scheme and the impact being involved in the scheme has had on their lives and finances. Running Time: 6m 48s
1997
Lord Rayner introduces the video talking about the companies' success over the past 12 months and the future plans the company has install. This is includes expanding the UK market by opening more out of town stores and expanding the International market by opening stores in North America and Middle East. The 'St Michael Chargecard' is mentioned as being a successful innovation that year. The Lord Rayner thanks staff for their contribution of withholding the key values of integrity, quality, value and service. The Lord Rayner's talk is reinforced by a short film that follows with a voice over and a series of clips including Newcastle Metro Centre Store, clips from Head Office, Marble Arch Store and various images of home furniture products. This video was produced by The Public Affairs Group Marks and Spencer PLC. Running Time: 14m 16s
May 1987
Footage of fashion shoots, shop floors, and Charge card. Discusses M&S success, improved stores and new developments like furniture. Refers to forthcoming 'Sharing in Success' print advertisement. Running Time: 00:02:16 (0:01:05, repeated twice)
c1985
Begins with footage of M&S lorries at a Peter Black building. Followed by interviews with Phyllis and Hannah, residents at Simon Marks Court Care Home (Leeds) on their lives and their experiences there, and Hannah’s memories of shopping at M&S. Duration 0:13:56
1990s
Construction of the skin; (Part 1} What type of complexion you have; Types of cleansers and toners; moisturisers. (Part 2) Make-up; Emphasising good features; Variations in face shapes. Duration: 18mins 25secs
1984
Training film to share knowledge of season's key trends. Emphasis on value with same selling prices as last year. Begins with Ladies lingerie - white, natural, black and two popular shades. Shows night dress looks - different styles, designs and new pieces. Simple and good value. Section on Ladies outerwear - basic, pastels and safari. Easy prices and no real changes from previous year. Emphasis on lighter basic shades for the range. Sports ranges and swimwear. Section on menswear - casual knitwear and lightweight trousers/jeans. Summer tops shown. Shows some sports jacket and blazers. Matching or contrasting looks shown throughout the sections. Running Time: 21min 27s
1981
A voiceover welcomes people to the 1984 spring fashion show, with the audience is seated at banquet style tables. The introduction discusses M&S heritage, and begins with models in period dress. The models are presented in themes, by style and colour including menswear and womenswear. Each theme includes daywear, evening and beachwear. Casualwear is presented first, some with a nautical/ military theme. More formal and eveningwear is also included. There are masculine shapes with monochrome, natural and khaki colours; Ladies skirt suits with hats and minimal other accessories; Ladies day wear and swim wear with a 1950s style; Formal wear accessorised with hats and gloves; Utility wear with loose fit bottoms and wide fit jackets, military in look. Some daywear also has a retro feel with headscarves and sunglasses as accessories. Running Time: 37 mins 12 seconds.
11 Jan 1984
Training film to share knowledge of season's key trends. Spring Range - Contrast and co-coordinating shades - emphasis on certain fabrics used too, including denim. Purple big colour for this year and season. Different shades of same colour used to link outfits together. Colour contrasts too. Section on suits and blazers with range of colours and materials. Fit & Shape - New fits and styles. Tailored skirts used for some time. Skirts produced in three lengths - 25, 27 and 29 inches. Dresses made in four lengths - short, standard, long and extra-long. Standard and slim line jeans and trousers - more comfortable fit and retains shape. Shows ladies beachwear too and different styles and fits. Running Time: 26min 45s
1980
Description: Two short adverts for the new Sprucefield store. Tape corrupted after the first minute, footage followed by Sharing In Success. Date: 1st minute: 1999. Sharing in Success 1987
1987-1999
This report gives and overview for turnover and profits of the previous year. Richard Greenbury talks through some points with others being done as a voiceover. An overview is given for different departments and which performed well within the UK and the increase in the men's catalogue. Simon Marks used to spend two days a week in stores so it is only right that Greenbury does the same. Stores must be well managed and know their customers with the in demand products always available. The expansion of the edge of town stores such as Meadowhall; Pudsey; Thurrock and Merryhill are mentioned. There has also been an expansion in the neighbourhood food stores. An interview is shown with various staff members, Karen Frew of Meadowhall who joined the Youth training work scheme in 1983. Selina Pang who is deputy manager in the Pacific Place store Hong Kong. Quality and Value will be the focus moving forwards. Expansion will be happening in Europe. Canada has had a difficult year including the D'allards and Peoples divisions. The USA has also had a difficult year but doing better with the Kings and Brooks Brothers brands. Brooks Brothers has been outstanding in Japan. The staff and company have raised £5 million to put back into community projects as it is the "right thing to do". The 1988 initiative of Quality Service Campaign is to be re-emphasised to help move through the recession. It is the Head office and store staff that make the company what they are and they are thanked for their continued loyalty and service to the company. Video is filmed in various stores. Running Time: 16 mins 13 secs
1991
This report begins with Lord Raynor giving an overview, followed by a voiceover with clips of stores giving extra details. All the new staff to the company are welcomed. New till data capture and I.T. have improved services. The first Spanish store has opened in Madrid - Viv King speaks of the partnership between M & S and a Spanish retailer to ensure customer needs are met.. Brooks Brothers in New York was redeveloped and a new store in Chicago on Michigan Avenue was opened. Japan opened 3 new Brooks Brother's stores. Hong Kong opened two new stores. In the UK Edgware, Bayswater and Welwyn Garden, Fosse Park stores were opened. In the financial services division two new services of Personal equity plan and Unit Trust products launched. Over £4.5 mil spent in community projects including the Primary Enterprise Scheme; Young Environmentalist of the Year; other local charities where staff have fundraised. The company has also worked with government to ensure food safety and hygiene standards. Running Time: 14mins 43 secs 2 copies
1990
Slideshow of customers shopping at M&S before a speech in Japanese. Footage shows UK activity of the company. Shows building work being done on a store. Information about products and systems. Interview with Deputy Supervisor Maria Brennan. Shows womenswear being produced in the factory. Speaks about community affairs. Interview with Maureen James, Deputy Head. Speaks about International Development. Interview with Viv King, Assistant Manager, about Spanish stores. Speaks about American stores. Running Time: 10m 45s
1990
Richard Greenbury talks and also there is a voiceover. The long term supplier partnership and change to volume increase to make prices cheaper. "Price is important, Quality is paramount". Constant innovation and attention to standards helps M&S stay ahead of the competition. Paul Whitlock, food technician talks about food products. Investment in I.T. has allowed for more shop floor staff and Product turnaround of 5 days rather than 4 weeks, and the launch of the Wedding List creating extra sales of Felsham China and Crystal. Increase in the use of M&S charge and budget cards accounts for 20 % of UK Sales and will be able to be used internationally from next year. Other financial products increased. Opening of the Nice store took the Continental European stores to 19 with £237 million in sales. Franchise has also increased and is doing well. Hong Kong has seen a 64% increase in sales. Japan 20% increase. Canada rationalised and remaining stores have moved into profit. First Scottish store is in development and is the 15th edge of town store, there is an expansion in city centre stores. More Neighbourhood stores have been opened with aim of being more responsive to customer needs. Discusses other projects: Part of the Govern, Glasgow redevelopment for residents. Heather Murice went on secondment to Workable to help with opportunities for disabled people and employability and development of good practices in the field. Martin Right, store manager Oxford, wants to implement pedestrianisation of city centre. M & S principles are still of quality and Service. The 5 year retail plan will be put in place to improve services for all customers and their experience in store. End of video shows the Autumn fashion preview. The video is filmed in various stores. Running Time: 13 mins 42 secs and then repeated once
1993
Footage includes exterior shots, shop floor, and close-ups of food products. Interviews with Clive Nickolds, Stefan Konen and Jeanette Knott. German and English. Possibly produced by Bulletin International/Bulletin News Network Duration 9 mins, 21 secs
Oct 1988
The film opens with Elvis Presley's 'Blue Suede Shoes' playing and discusses shoe sales and growth. Shows images of new shoe displays, the merchandising office, and a supplier warehouse. Video of people's feet wearing the new shoe lines and dancing to the song 'Happy Feet' by Cab Calloway. Next video shows family opening presents round a Christmas tree to Bing Crosby's 'I'm Dreaming of a White Christmas'. Gift sales are then shown on the screen with images of various gifts. Toiletries and Cosmetics sales are then shown, with a video of a woman bathing and then getting ready to the song 'Can't Take My Eyes Off You' by Frankie Valli. There is a short break of black screen before a video of homeware and furniture with sales shown on screen. New methods of merchandising and display are discussed. In-store customers are shown praising new homeware section in Croydon store. Video of the homeware section of the store to the song 'Our House' by Crosby, Stills, Nash & Young. Running Time: 23m45s
22 May 1986
Opens with examples of injuries and several interviews. Introduces M&S Health insurance with three plan options. M&S employee discusses how M&S Health Insurance Main Plan helped her children. Prompt Care Plan: if cannot be treated in six weeks within your area, private healthcare provided. Premier Plan includes comprehensive at any hospital. Duration 10 mins, 30 secs 2 copies
late 1980s
Training video on keeping bacteria out of the kitchen. Running Time: 12m 10s
1991
Introducing portable communication aids for speech-impaired people like those with hearing loss to communicate via a telephone. Presented by Michael King-Beer of the Breakthough Trust. Produced for M&S by the Simmons Consultancy with Illustra Films. Duration 0:04:21
1982
Launch of M&S in the USA. Background to M&S brand and history. Summarises M&S performance in Canada. Introduction to M&S clothing and food and to M&S marketing campaigns in Canada. Duration: 0:07:09
31 Jan 1987
Produced by the Training and Development Department of M&S - WSTV Cold Chain Team - Supplier, Depot, Delivery, Stockroom, Sales floor, Customer. The video presents views from each part of the chain at Manchester and Meadowhall stores. Supplier: Pennine Foods and Andy Howe, Factory Manager talks about production control, Quality and Safety and Health and Temperature. Depot: David Deeks, Warehouse Supervisor talks about each store having its own code and emphasis on correct storage temperatures. Delivery: John Granger, driver talks about the importance of temperature and safety. Stockroom: Nick Marsley talks about the use of thermocovers, cold holds and cold rooms. Sales floor: Dot White, Supervisor talks about the importance of quick food stacking, regular temperature checks and how fridges work. Customer: what the customer can do to ensure quality food - emphasis on buying cold bags and unpacking quickly when food taken home. Running Time: 18mins 34
7 Sep 1993
Food Division Christmas video introduced by Guy McCracken (the first time the Food division produced a Christmas preview video to circulate to all food colleagues). Followed by spoof news programme with Angela Rippon, with interviews with a variety of people across the food group. Covers sales estimates and strategy and summaries of products, featuring the Connoisseur range throughout. Seasonal biscuits including shortbread, no false bottoms in biscuit tins, Belgian Collection, Extremely Chocolately Chocolate Biscuits. Cheese and Wine gifts. Christmas Hampers. Seasonal flowers and plants. Seasonal confectionary including ‘advent house’, games, Belgian Chocolates, Penny Bazaar range. Fish including smoked salmon, prawns. Poultry including free range turkey. Cake and puddings including Christmas puddings, mince pies. Vegetables including Brussels Sprouts, prepared vegetables. Fruits including Easy Peel. Wines and champagne, beers and spirits and promotions. Party foods. Seasonal savouries including nuts. Desserts and gateaux, trifle. Delicatessen including ham and gammon. Duration 0:43:16
1995
Account of the project to relocate Grafton Street Store in 1996. Narrated by Mark Brown (Grafton Street store manager), giving his account of the project, including details of the building works. Describes Grafton Street store in its early years and initial plans for the relocation. Footage of building work in progress in the former Brown Thomas building in 1995. Footage from the opening and reactions of Peter Salsbury, Jim McAllister, and Derek Hayes. Also includes visit of M&S Chairman the day before official opening. Describes and shows recruitment of staff (especially for new departments in jewellery and beauty), layout of store departments, switchover from old to new store. Explains the concept of shops within shops, impact of the new store. The credits include list of acknowledgements to contractors and contributors to the store development project. Produced by Windmill Lane Pictures (Dublin) for Marks & Spencer (Ireland) Ltd. Duration 0:14:33
29 Nov 1996
Renewed vision and values of the M&S brand; Behind the scenes look at the making of the film. Duration: 3mins 21secs
n.d.
