1 - Internal M&S VHS Videos

Company review with dubbed Russian translation. Duration: 17m 14s.

Company review with dubbed Spanish translation. Duration: 17m 14s.

Lord Raynor gives an overview and then a video is shown using in store and staff footage to give a more complete picture of the business over the last year. The New staff and Brooks Brothers and Kings supermarket staff are welcomed after their acquisition last year. The modernisation of the Pantheon store in Oxford Street, Marble Arch and Norwich store are mentioned completing the 1985 initiative. The opening of the Lisburn, Belfast out of town store. Quality and Service has again been enhanced and this is what makes M&S stand out. New warehouse system put in place to revolutionise distribution and be more responsive. Increase in sales from British Suppliers. Better Made in Britain Award launched. Windsor store and providing better urban environment. Also more investment has happened in people; staff and local people. Industry and Education Partnership involvement where pupils are rewarded with job opportunities. Anchor Housing Trust Scheme in Leeds funded to commemorate Simon Marks 100th birthday. Quality Service Campaign Launched and enthusiastically supported by all staff. Mentions which lines have done well promoted by advertising and the 4th edition of the magazine was distributed to card holders and customers. 2nd Edition of Homeware mail order catalogue published. Purchases supported by M&S Financial Services. Quality and Standards in Food have helped to overcome general public concerns. Microbiological analysis takes place and hygiene measures for staff are upheld. Food enters the safe Cold Chain method which has been in place for 20 years. Special edition of St Michael news and leaflets distributed to help customers keep the food they buy safe after purchase and before consumption. Mississauga, Toronto Store opened. New Hong Kong store opened. Ireland; Cork and Grafton Street, Dublin opened. New franchise store in Barcelona; Lisbon; Madrid; Bergen and Oslo. New magazine M&S world for senior staff published. Running Time: 17mins 39 secs

Introduction by The Lord Rayner - Chairman Marks and Spencer Highlights of M&S' development over the past 12 months, including the expansion of stores in the UK and overseas, the investment in computers, the use of the charge cards. There is then a short sequence of scenes about Brookes Brothers 1818, a retailer offering high quality service and goods in US, which is now in Japan. Brief account of the new store in Hong Kong where sales exceeded estimates. In last 5 years M&S has grown - investment of £850 million, increase of stores from 477 to 564 and increase of selling space from 9.3 million to 11.5 million sq ft. Increase in staff, annual sales and profits. M&S prides itself on offering high quality products, good value for money and as a retailer they care for people and good customer service. Film looks at Marble Arch Store and its renovation and expansion before focusing on the home delivery service - guarantee of M&S services. Modern developments are also improving with an increase in stores in cities and town centres, which offer adequate car parking. Shows new stores, including stores only selling food, and the wide and expanding range of food and home items. £4.5 million was spent on community projects for the disabled, the elderly, job creation and youth training. Charge cards and their popularity and development are explained. Details of a new computerised system used to check control stock control. Beginning of May 1988 - Brookes Brothers acquired by M&S highlighting the overseas expansion in Canada, Europe and Hong Kong - growing international reputation. Running Time: 17mins 45secs

Introduction by Lord Rayner with review of the last year. Includes investment in computers, Chargecard and introduction to Brooks Brothers, overview of Hong Kong store. Overview of last 5 years' achievements. Duration 17m 5s.

Short video reports the investment in new out of town stores, store expansion and modernisation. The narrator also mentions Marks and Spencer's involvement in charity, the Marks & Spencer Chargecard and the publication of the Marks and Spencer magazine and home catalogue for customers. There is also talk of the expansion of the International market that have happened in North America and Hong Kong. The video concludes with a montage of images relating to the topics covered on the video and is accompanied by classical music. Running Time: 13 mins 30 secs

Staff training video on customer service. The tape addresses customer letters of both positive and negative experiences by customer's interactions with staff in store. There are suggestions of how to improve good customer service and that it should be standard practice from store staff to apologise, analyse and act. The format is voiceover reading out customer letters with instore re-enactments using staff from Chelmsford store. An EPC production Running Time: 12 mins 38 secs

Discover the Difference campaign introduced at a Baker St reception. Geoff Dart announces the first food press show. Describes making of Indian and Chinese recipe dish range, Avocado and prawn sandwiches, American fajitas. Followed by Chris Haskins (Northern Foods). Footage of displays of fresh produce and M&S dishes, guests’ reaction to M&S foods. Includes clip of Shazad Husein, consultant on Indian range. Running Time: 9m 54s

Introduction to Italian range of food and drinks. Duration 6m 47s.

Filmed in largest store in Europe at the time. Interview with Clinton Silver on the challenges and opportunities of the European single market and the importance of planning for the future. Includes brief clips of footage showing suppliers, M&S lorries, and delivering to shop floor. A Department for Enterprise film with tagline 'Europe Open for Business' Running Time: 0:00:50

The video starts by showing a lady at home with the television on; she is reading Sherlock Holmes and a 'What's On' magazine. The report on the TV talks about how precious the world is and how we must look after it and not waste energy. She then falls asleep and we see something turn on her stereo which wakes her up. She then decides to write a letter to Sherlock Holmes about the strange goings on and saying that she works in M&S and her name is Jenny Nelson. Then electrical items turn themselves on in her home again; she then goes downstairs but is suddenly in her work clothes and at her M&S store. We then see Sherlock Holmes talking to 'What's On' (reference to a magazine she was reading before) and writing back to Jenny. Jenny wanders around the store and we hear giggles from the Gremlins as they are turning on electrical items, leaving taps on, putting items in the kitchen on and messing up food displays. Jenny goes around sorting out all these disruption that the gremlins are causing. She finds one on top of the printer and it runs away; she takes the paper printed off which reveals its footprints. Sherlock and 'What's On' discuss who could be behind it and they deduce it is Moriarty. We learn that Moriarty wants to use up all the energy on the planet and doesn't care about the waste as he is talking to the gremlins. We then learn that M&S is very energy conscious and so are its workers Jenny then wakes up and realises it was all a dream and moves her books out of the way and a piece of paper with a footprint on it falls out. She doesn't notice and switches off the light and goes downstairs. Moriarty picks up the paper and laughs and turns the light back on. Running Time: 12mins 20 secs

Fashion Show for Autumn 1994 range across womenswear and menswear. With commentary and accessories. Duration: 15m 39s.

New computer systems for clothing and homeware; Buying and production planning; Data bases; Using the data; Timetable for the future. Duration: 17mins

Fashion show in informal setting with spectators sat around the edge of the room, set to music. Mostly womenswear with occasional man's outfit. Ladies nightwear is first; men and women's matching sets; women's underwear, nightwear, dressing gowns, lingerie; women's skirt suits, luxurious evening wear, formalwear with hosiery, hats and other accessories; casual evening wear; tracksuits and outerwear, co-ordinated sets, hats, scarves and gloves; coats with belts and berets; women's utility wear; red, casual and knit wear; Aubergine and blue belted dresses, skirt suits and hats; Men's and ladies knitted and winter wear; Tweed, Country look outfits, men's and women's; Hats trench coats and scarves. The show ends with a variety of outerwear and coats. Running Time: 25 mins 20 Produced by Carlton Television

Instore fashion Show, Newcastle, Autumn 1983 Preview of ladies and menswear filmed in Newcastle store as part of Buy British campaign, all made in Britain and mainly made in North East. Mainly features womenswear with a small amount of menswear. Interspersed with shop floor footage, and footage of the ‘Great British Taste-In’ food tasting stall. Low quality footage and low quality sound. Duration: 0:26:30

Unedited camcorder footage of fashion show stage to music. Archival images are shown on a screen to the audience, and this is followed by fashion show footage as per P10/1/125, but from a different angle.. Date: 3 Jul 1986 Running Time: 57m

This tape is a shortened edit of P10/1/113. Running Time: 10 mins 39 secs Produced by Complete Video Facilities, London

The film begins with a projection of M&S shop fronts before the models emerge onto the catwalk. The show is accompanied by a voiceover describing the collections: 'Traditional': menswear, womenswear and childrenswear in muted colours with pink and blue as stand out colours. Lingerie: mostly silks, high waisted triangle cut cups under dresses and skirts, with some models carrying toiletries as accessories. 'Tradition, quality value': women's knitwear and jackets. This is followed by 'M&S Quality and Value' which includes Children's school wear. Following sections include: Men's Casual Knitwear with all models wearing white chinos. Women's skirt suits and work wear. Sound cuts out at 21 mins and comes back at 22 mins 20. Repeats previous section of film. Baby accessories, including prams and carriers. Leisure wear: tracksuits, swimwear, sportswear. Nightwear, men and women's sleepwear and dressing gowns, includes towels and slouch socks. Women's lounge wear: casual day dresses and swimwear, monochrome. Visual and audio glitches at 36 mins and then comes back on. 'Country club': casual day suits for men and women Glitch and repetition, 42mins - 46.30. The final sections include: Skirts and Knit wear dresses accessorised with neck scarves: Bright and Tartan garments; 'colour collections' focused on specific colours. As the show ends, M&S storefronts appear again onscreen and models return wearing a variety of colours and displaying full carrier bags of merchandise. There are several moments without sound and there are repeated sections of film at 21mins, 36mins and 42-46mins Running Time: 57 mins

Brief discussion of selection of colleagues for M&S Fashion Show Team. Footage of coach travel, backstage preparation for show and dress rehearsal. Interviews with models and fashion show team and footage from themed dances from fashion shows. Includes female models in men’s shirts and scaled-up children’s clothes. Also includes thermal underwear, and more elaborate circus-themed costumes. Duration 0:17:46

An extended version of P10/1/102 Fashion Show. Additional male outfits include 'woodland' theme beige suits, workwear bomber jackets and striped scarves, lacquer-bright body warmers and earthy colours. Also includes additional lingerie footage, with models on a balcony above, and catwalk models displaying underwear, suspenders, and robes. Models have towels in their hair. Men show beige pyjamas. 'Opulence a.m.' includes more women's outfits with Trench coats and shoulder pads 'Opulence p.m.' includes men's section with suits matched with bright colourful cummerbunds and cravats. Duration: 37m 41s.

Fashion show for press showing the four themes for the coming season:- Woodland - Clothing in predominantly wool incl Shetland, Tweeds and Corduroy in browns, greens, rust and gold. Workwear - Casual wear aimed at younger customer. Lacquer Brights - Splashes of colour within casual range incl luxury black leather wear soon to be introduced in twenty stores. Opulence - Separates for daytime and evening incl fabrics such as Velvet, Satin, Lace and Crepe de Chine. Produced by Mikel Rosen, video by The Visual Connection Running Time: 22 mins 51 secs

Barry Morris, 18th Oct 1997 food conference. Speech about the upcoming season, mentions losing out to competitors the previous year. Kate Bellamy visits display in Wood Green store. Slideshow of items including children's lines and edible games, 50% new savoury food, wines and spirits, new design for stilton bell, vegetarian and microwaveable puddings, homestyle range, Italian range, photos on ceramics, children's flower growing kit, new fish. New store decorations. Statistics about new departments. Introduces food only stores. Running Time: 28m 58s

Duration 14 mins, 8 secs

Session takes place at Michael House and focuses on the food division. Barry Morris opens the conference session by discussing the recent trading highlights and challenges, including figures shown on screen. Martin Van Zwanenberg outlines key areas where technical leadership gives M&S a market advantage. Includes clips of customers stating why they shop at M&S for food. Nigel Robertson outlines key competitive value stories and shows images on screen. Clips of merchandise demonstrations. Hugh Walker and Fiona Moore discuss product innovation and development. Images show new product innovations. Helen Brennan presents a report on new delicatessen food from a chicken factory. Clip of Colin Ryall discussing new fresh fruit desserts and then creating one. Discusses new pre-prepared food such as salads and fish. Various speakers discuss marketing techniques. Guy McCracken concludes the session by discussing financial challenges and progress, including new initiatives such as the M&S extraordinary quality product line. Running Time: 41m 10s

Session takes place at Michael House and focuses on the food division. Barry Morris opens the conference session by discussing the recent trading highlights and challenges, including figures shown on screen. Martin Van Zwanenberg outlines key areas where technical leadership gives M&S a market advantage. Includes clips of customers stating why they shop at M&S for food. Nigel Robertson outlines key competitive value stories and shows images on screen. Clips of merchandise demonstrations. Hugh Walker and Fiona Moore discuss product innovation and development. Images show new product innovations. Helen Brennan presents a report on new delicatessen food from a chicken factory. Clip of Colin Ryall discussing new fresh fruit desserts and then creating one. Discusses new pre-prepared food such as salads and fish. Various speakers discuss marketing techniques. Guy McCracken concludes the session by discussing financial challenges and progress, including new initiatives such as the M&S extraordinary quality product line. Running Time: 41m 10s

'A Quest for Authenticity' Starts with discussion between an Indian consultant, development chef and food consultant on how range of Indian food products could be improved. Shows food cooking processes for sweet and sour chicken and Chicken Tikka Balti. Partly filmed at Sun Valley Co. Herefordshire. 'A Passion for Originality' Shows two dishes being prepared from scratch by M&S chefs: Chicken in Mushroom sauce and Salmon, potatoes and pea in cream sauce. Running Time: 19 mins

VHS, 'Footwear Autumn 1997, equipment & display props' Video for staff to show how shoes will be laid out in store and what will be on offer. Presented by Jackie Hay and Gary Donoghue. Filmed in Richmond park, Kingston store and the outside of the royal ballet college. The film showcases new displays and layouts introduced this season: Move and groove, Co-operate shoe horn, New size label holders and new chrome and leather seating, New footage between shoe counters for movability, Cameo displays, Wall unit to help draw customers through the section , and Counter top display to highlight new fabrics and technologies. Highlights of children's footwear also shown in Kingston store, as well as highlights in men and women's shoes, slippers, active wear (trainers), and evening shoes. The film also includes a Footglove advert. Each shoe highlighted in the filme shows: Price, Material, Sizes, How many stores stocking item, and item code. Running Time: 18 mins 40 secs 2 copies

Promotional video to be played on shop floor. Advertising the new ladies footwear department on the upper sales floor. It goes on to advertise a selection of different footwear on offer, including pricing and a selection of shoes with matching accessories. Running Time: 2 min 08 seconds repeated 15 times overall running time 31.13

Documentary comparing experiences of everyday people in Newcastle and in Rostock, in East Germany. Duration 0:57:38

Compilation of three news reports from German television on announcement of M&S stores in Germany Compiled by Bulletin International Duration 0:02:29

Professor Joseph Bower and Sonja Ellington Hout discuss the popularity of M&S and its effect globally. Looks at the Oxford Street store in London. In 1994 M&S made £6.5 billion and was listed as one of Europe's most respected companies in the Financial Times. Interviews by a number of people: Sir Richard Greenbury discussing the impact of M&S and its success. Carolyn Spingett (clothes selector for women's wear) - emphasis on good value for money and the quality of the products. Later speaks about the different sizes/colours/climates that have to be taken into account for the other stores around the world. Andrew Waring - importance of suppliers and customers and high quality products. Various customers - who expressed the continued emphasis of good value for money, quality and good fashion. Christopher Hogg - Chairman of Courtaulds Textiles - Positive relationship with M&S which has flourished over time. They provide around 40% of their business for M&S. Mike Taylor (Food Merchandising Director) - Talks about the need to improve packaging design. Structure of the business was shown from Executive Directors to Merchandisers. Then the structure of a typical buying team; Merchandiser and senior selector with a team behind them of assistants and trainees. Andrew Stone (Executive Director of Womenswear) went through a number of clothes items. One example being a ladies blazer and its popularity - changed the colours and put it in the sale to test its popularity. Emphasis on store visits from the board members. Running Time: 49m 02s

Telephone training. Includes examples of good and bad practice, using the scenario of a customer calling an M&S store to check stock. A Blackrod production for the Training Department. Duration 0:10:09

Introduces the System 90 shopfitting scheme at Guildford store. Based on updates to System 88, which was trialled in 1988. Explains existing Guildford store layout and development of Guildford as an overall prototype. Installation of bulkhead on ground floor. Describes cornices, lighting, panelling, carpets, signage, racks across the store. Describes specific features for each department. Produced by store design team. Duration 8 mins, 58 secs

Focus on Birmingham's Jewellery Quarter. Duration: 13m 43s.

One of a series of M&S healthy eating roadshows with Rosemary Conley. Highlight reel containing discussion of labelling of M&S food with examples, Rosemary Conley M&S 7-day meal planner. Includes cooking demonstration of healthy meals, and exercise class showing M&S activewear. Duration 0:07:37

Instructional video on how to properly arrange the layout for autumn this year. No original audio, music played over the footage instead. Filmed at Pudsey Store. Running Time: 5m 50s

Advert showing a series of images showcasing Marks and Spencer homeware. This is accompanied by some symphonic music. Features the homeware department at Pudsey store. Running Time: 15m 38s

Womenswear, menswear and childrenswear fashion show in Hong Kong. Introduction and conclusion (in English and Chinese) describing themes and trends, main fashion show has only a music soundtrack. Duration: 29m 42s.

Presented by Linda J. Solomons and Alec Sabin, filmed in Israel and UK. Film portraying how M & S, Saphir and Agrexco worked together to conceptualise and find an area of Israel to grow Iceberg lettuce for import to the UK off season in November 1981. The Arava desert was chosen and Moshav farmers to grow the produce. Each farmer in the Moshav (village) owns 7 acres and is responsible for their own crop. M & S used the technology from California that allowed them to grow iceberg in the UK and used similar methods in Israel. The video then follows the lettuce from harvest to store, all within 48 hours and the processes used including a mobile pack house and vacuum cooler, before an aeroplane journey to Saphir's dispatch centre in Faversham for final quality control before arriving in the London M & S store maintaining the cold chain throughout. Produced by Advertising agency Mallerman Summerfield & Partners for M&S; A Positive Ltd Production. Running Time: 18 mins 32

Video features a series of clips from the 1988 Daily Mail Ideal Home Exhibition. This was an event attended by Her Majesty the Queen and HRH The Duke of Edinburgh which the video footage demonstrates. There is a clip of Marks and Spencer Head Office management talking about the Queen's response to the products. The rest of the video is made up of a series of clips accompanied by symphonic music which showcases the home furnishings department. This includes displaying the products in somplete 'rooms' to showcase their full potential. Running Time: 7m 36s

Chairman speaking; Examples of poor service; Standards required; I.T. is the responsibility of management; Supervision to make the best use of available staff. Duration: 9mins 50secs

This film shows newspaper clippings and a news studio as setting for a review of the year's trading performance. It analyses total sales and pre-tax profits in the context of the UK recession. It goes on to break down the figures for clothing, food and international sales. The focus is on price, quality and service to maintain customer retention. New stores were being planned for, Redditch, Bexley Heath, Stratford upon Avon, Enfield, Banbury and Epsom. The film goes on to discuss a youth opportunity scheme as well as donations to charities and staff secondment to community projects. There is also an interview with Lord Sieff. There is also discussion of the mid-year review and the success of the 'Welcome to Marks & Spencer scheme'. Made by Wadlow Grosvenor Productions. 2 copies. Running Time: 13 mins 48 sec

New floor opening for gifts, home, and horticulture. Slideshow of furnished rooms. Slideshow of gifts. Fabric flowers and plants introduced. Duration 5 mins, 22 secs

Duration 5 mins