1 - Internal M&S VHS Videos

VHS. Compilation Tape. 1 & 2 St Michael cake. 3 Look at life. 4 M&S fashion show. 5 Don't leave it to Nellie. (A black and white film showing a modem training school for machinists at J . & P. Jacobs' St. Helens factory.) Arrangements 6 Water. 7 Vegetable film. 8 The golden fruit. 9 Fashion harvest. 10 Personal safety.

Video. Marks & Spencer. Getting back to what we do best. 26' 36"

Alison Reed, Chief Financial Operator and Roger Holmes, Chief Executive Duration: 1hr15mins 23secs

Workers arriving at factory; Interview with manager discussing early problems and changes; Workers in the factory; Inspection area; Safety and Quality procedures area; Accidents; Talking to nurse who helps doctors in factory; Talking to workers; Chamber of Commerce; Back in factory. Duration: 3hrs 13mins 56secs

Academy showing about being serious as one team; To learn from each other; About being the best manager; Focusing on managers who make a difference; Discussing the sportswear market; Top men's gifts for Christmas; Creating different zones for different men; Menswear Academy challenge; Fashion show; Comments from attendees Duration: 25mins 38 secs

P10-1-446

M&S transport vehicles; Shots of stores inside and outside; Weaving looms; Sewing, labelling, ironing and pressing of garments; Silk screening. Duration: 9mins 58secs

Video. Marks & Spencer. Mini brand film 2. Mission, vision, values & cube GFX. 5' 56"

Christmas shop will be the heartbeat within stores. It will account for 10% of general merchandise turnover and hopefully it will give a 10% increase. Three shops in the overall layout : Great Christmas, Adult Gifting and Kids Gifting. Showing all items for sale in all departments. Duration: 12mins 19secs

M&S Credit Card training video. Begins with music and voiceover to clips of stores. Video also trains employee on card refunds, card fraud and customer service. Voiceover explains new card processes as they are shown in the video. Slide is shown going over key points of video. Voiceover explains card refunds as slides are shown. Voiceover then explains refund processes as they are shown in the video. Slide is shown going over key points of video. Voiceover then explains guidelines to ensure the card isn't fraudulent as they are shown in the video. Voiceover then explains customer service guidelines as they are shown in the video. Voiceover goes over all key points of the training video, also displaying them on slides. Running Time: 13m

Preliminary results. Luc Vandervelt speaking. Alison Reed, Chief Financial Officer, highlighting the areas that have increased. Roger Holmes speaking about priorities for the year ahead. Questions and Answers. Discussing problems with Childrenswear. Duration: 1hr33mins 57secs

Video. Marks & Spencer. Roger Holmes (final test & tc) Offline test

Video. Marks & Spencer On Line Authorisation for Switch and debit cards

VHS. On the Market for Granada TV. Section on chicken at M&S from 12:31 to 19:44. Includes fresh, cooked and prepared products including Chicken Kiev. Footage of development kitchen and Alveston Kitchens including Chicken Kiev production. On the Market broadcast between 1983 and 1987.

Customers giving feedback on a revamped store. Duration: 2mins 43secs

The Marks & Spencer brand is a promise to deliver consistency, quality, value and service making sure that the products delivered meet all expectations. Everyone we deal with deserves the best. The Marks & Spencer brand is its people. Duration: 10mins 18secs

Video. Marks & Spencer. Patisserie Story - Albert Roux. 2 copies

People solutions - a new world? 7' 20"

George Davis talking about the range, Roger Holmes about the advantages of Per Una - an attempt to win back the fashion-orientated customer lost over a period of years. Duration: 17mins 10 secs

This message focuses on the past year having been a tough one, with profits and sales down from previous year. Peter Salsbury thanks staff for dealing with customer complaints and talks about reasons behind the difficult year. These include: - too many expansion plans taking place at same time with twenty stores undergoing renovation, - a dull range - too much focus on fashion compared to classic, - Values not good enough - competition better, - Bad publicity - on quality, interim results and board succession, He then discusses how this will be rectified by changing focus towards customer by changing attitude and structure. Four new business units to be set up: Department stores, Regional centres, High Street, and Neighbourhood stores. The second part of reorganisation will be to create a marketing division taking all resources across various product groups. There will be more advertising but streamlining of management and sales staff will result in some loss of jobs. Will focus on quality, value and service and to encourage staff to think more innovatively. Running Time: 0:09:24

Video. Marks & Spencer. Customer and staff reaction to pilot of &more card

P10-1-479

Video. Marks & Spencer. Prelims. A message from Luc Vandevelde. 2 copies

Video. Marks & Spencer. Preliminary results. 1 hour loop version. 2 copies

Getting fit for growth. Justin King, Director of Food talking to suppliers and members of M&S board. Reflecting on 2003. Roger Holmes Chief Executive talking re securing recovery. Guy Farrar Head of Food and Training, Helen Buck Head of Food Marketing, David Gregory Head of Food Technology, Fiona Moore Product Development, John Dixon Trading Executive - Market, Ian Bentley Trading Executive - Grocery & Events, Richard Sadler Head of Selling. Duration: 44mins/23secs

analyst interim press conference.

VHS, Press Conference Year end results 1998/1999 Press conference and presentation The introduction of the new team, Peter Salsbury Chief Executive, Robert Colvill Financial Director, Andrew Stone Managing Director, Guy McCraken Overseas Affairs. Improvements to the sales figures May 1999, the three main profit centres, imperative improvements for 1999/2000 sales year. Three areas of improvement Products, stores and management . 125 mins

P10-1-428

Press show at the Fashion Museum. 54' 00"

New Conference House in Michael House - highlights of Spring/Summer 1986 Autumn 1985 confirmed position on high street with Quality and Value - fashion classics and this spring/summer will carry on this successful trend. Then there is a fashion show with the new ranges on show - Smart, casual and work wear looks to begin with. Floral skirts, dresses and tops in bright colours. Then a mixture of tops, trousers and jumpers in a mix of pastel colours. Then a casual section with denim skirts, jackets and shirts - all blues, whites, creams, beige and greys. Moves on to a fitness wear section with leotards, tennis outfits and jogging outfits. Then a very colourful section on beachwear with swimming costumes, bikinis, hats, beach bags and sunglasses. Then another section on floral dresses, skirts and tops for wedding attire. Then a large section on black and white outfits in a number of designs and patterns. From casual to formal wear and beach wear. Running Time: 37mins 05s 3 copies

Introduction by Lord Rayner thanking staff for recent work during period of store modernisation and building work. Discusses M&S strategy for reinforcing its position, customer services and enthusiasm for progress. Followed by press show film: Introduction describes period of change and growth, with dynamic investment programme of square footage expansion and modernisation - converting fallow footage and extending stores. Mentions Marble Arch extension, satellite stores, and edge of town stores. Describes new store layouts and display methods, increase in merchandise on display. Footage of shop floor used throughout. Discusses overseas operations with improvements in Canada and store modernisations in Europe; importance of people; commitment of suppliers. Described the example of garment dying - midseason reviews of colour options with suppliers. Complete garments can be died, speeding up the lead time. Ends with footage of food sales floor, Charge Card Followed by 1985/1986 financial results advertisement: Filmed on shop floor, discussing approach to design and stores. Discusses sales and profits Running Time: 10:28 2 copies

M&S Belfast Christmas edition & Phase 15. Speaking to the Food Commercial Manager. Last three days before Christmas £2 million per hour in takings. Looking at food for Christmas on shelves plus wines of the month. Top Christmas lines. Phase 3 of the gift shop, last minute shopping. A flying look round all the categories with Santa's little helpers. Justin King speaking about Christmas. M&S won 10 awards at the Quality Awards out of 22 categories. Duration: 20mins 58secs

2 copies

Manchester store - Mother's Day. First time that all stores will have Mother's Day gifts. Consolidated gift shop. Flowers and plants will be 85% of all sales. Expecting to take over 9million pounds. Showing various offers. Easter products - aim is to increase sales by 11%. Competition about bananas. Global meals trial. Duration: 15mins 57secs

Stuart Rose Talking about staff concerns. Always been impressed by the people who work for M&S. Focusing on core customers and returning to core values. New marketing campaign called 'Your M&S'. Duration:

M&S Retail Crime Initiative achieved 26 television reports and 16 radio reports. Talking about shoplifters at M&S. Crime prevention measures cost M&S £35million per year. Retailers are working together to try to combat shop-lifting.. Databases are compiled of known shop-lifters. Duration: 53mins/56secs

A look into the lives of several M&S staff. Running Time: 15m 10s 2 copies

5 clips in total reporting the drop in sales at M&S and the reasons behind this. ITV Lunchtime News - Presented by Nick Owen and Julia Summerville. Reporting on a fall in spending, stores overstocking on some products and competitors doing better. Robert Clark (an Independent Analyst) reports a drop in product Quality and James Benfield (M&S Marketing Director) is interviewed. He suggests that the drop is explained by simultaneous expansion plans. BBC1 News - The Spring Collection criticised with fashion described as dull. Emphasis on more advertising required. James Benfield is also interviewed. BBC1 News - Customers are interviewed instore on the quality of M&S clothes.Andy Marks (a Trend Spotter) is interviewed on his views on M&S. Channel 4 News - Jonathan Rudman reports outside a North London store. A retail analyst is interviewed on the many challenges M&S have to deal with. BBC1 News - Peter Morgan reports that factory workers jobs are at risk. Some are interviewed and worried about the effect this drop will have on their jobs. Running Time: 14mins 39

8.30am Sky business news: report of profit drop and share price decrease with statement by Peter Salsbury about customer focus. 7am BBC1 breakfast news: profit drop and share price decrease with statement by Peter Salsbury to bring share price back up and company into profit. Running Time: 3 mins

BBC1 Business breakfast news, 6am: record profits of £1.1 billion announced but share prices have dropped by 16pence. M & S never meets market expectations. European money wheel, Superchannel, 10am: M & S has experienced pre-tax profit, sales growth and overseas growth. Two market analysts offer their viewpoint that previous problems for the company have been overcome. Bloomberg interview with Richard Greenbury: Mentions profit increase in UK. Brooks Brothers making more satisfactory returns in the US. Company will not be pulling out of Canada as it would be too costly and that it only amounts for a small proportion of sales. Running Time: 15 mins 36

(no sound). 5' 32"

M&S retail crime operation embargo; Videos of shoplifting offences in different stores and how the offenders are caught; Millions of pounds per year lost in M&S; Wolverhampton retail crime initiative. Shop theft is a serious crime because it is putting up the cost of goods that other people buy. Duration: 20 mins 39secs

Video. 7' 40"

A selection of films on one VHS. Introduction to POS GSM Changes coming to tills and General Stock Management in stores using handheld terminals. Trainer's Video followed by training video for participants. Filmed at Bluewater store. Produced for M&S Business Systems and IT Training by Knowledgepool and the Edgeworks. Autumn 2000. Can you afford not to visit your dentist? Programme of instore dentist's appointments through Dental Income Plan. Select Farms beef. Introduction to Select Farms beef programme. Also includes footage of Butcher's Shop instore. Security training film on incendiary devices and how to respond and extinguish fires. Shop floor footage with interviews with staff about their roles. Harvard Business School, The Management of Succession. Preview copy. M&S Quality Service: It's a Frame of Mind. Account of introducing Quality Service programme in store. 1 Sep 1989. The Best Ever Christmas. Introduction to Christmas food range from food buyers. Includes improvements to ranges like Connoisseur and new products including novelty shaped port bottles and gifts, advent calendars. Also includes meat joints, gifts, vegetables, pates etc and party food. 1996. Series of short 'Time to Celebrate with gifts from Marks & Spencer' adverts. Early 2000s. Making Your Case: Pensions Scheme Proposal training video. Alice in Wonderland themed training. Produced by Video Arts in collaboration with the Manopower Services Commission. c1990s Pantheon Store. Christmas Challenge to install Christmas in one evening. Early 2000s. Ideal Home plus. Footage of M&S show house and stand featuring M&S products. Lord Rayner review of the year, 1988. Duration 2h 57m 22s.