3 - Staff Management News

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Contents include: Foreword [re staff management scheme]; Getting together, the human approach; How the Employment Exchange works; Tea Time topics; Why Monthly Reports? Holiday Reliefs; Anticipation of how this publication will be received. Focus on treatment of welfare issues and facilities, staff training. Includes detailed instructions on making tea for staff.

Photocopy of an issue of Staff Management News produced during the Second World War. Original lost. Contents include: To be, or not to be; Emergency Reserve; Substitutes; All eyes on merchandise; The staff manageresses training course; Footwear fashions; Have you tried this?; Questions they all ask; Planning menus in wartime; Holidays - a guide to the perplexed; Holiday reading.

SPECIAL FEATURES: We Wish You; The Human Factor in Interviewing; Figures That Tell a Story; In the News GENERAL TRAINING: Newsletter; There is a Reason For Them; Training Through Experience; Queries sent to T.33; Exchange and Mart; Floor Supervisors' Special; Catering Special

SPECIAL FEATURES: The Year's Progress, 5 Good Reasons Why, There's More Than One Way, Help Yourself. GENERAL TRAINING: Seeing Both Sides, What Matters Most to a Customer?, Have You Tried This?, "Your Letter Has Arrived Too Late...", Floor Supervisors' Special, How and Why...A Quiz with a Difference, Coat Care...Mainly for Sales Assistants.

SPECIAL FEATURES: Looking Ahead, Round Head Office : A Buying Department, Spring Cleaning. GENERAL TRAINING: Customers' Returns, Let's Do Better This Year, Have you Tried This?, Floor Supervisors' Special, Sales Assistants Leaflet on Service, Here's a Special Special on Coats Leaflet.

SPECIAL FEATURES: Round Head Office: Statistical Department, Store Operations Replies, We Like It... Stores Like It... Do the Staff Like it?, No More Poor Law. GENERAL TRAINING: Training off the Job, Tickets, Please!, Have You Tried This?, The Sweet Department Recommends, Floor Supervisors' Special, Catering Special.

SPECIAL FEATURES: Round Head Office: Production Engineering Department, Chance or Staff Management?, Responsibility, Absenteeism 1949, A New Role for Marks and Spencer, An Oscar for the Cook. GENERAL TRAINING: Some Thoughts for Store Operations Department (2) Counter Displays, Ideas Around Training, Not Too Bad, Not Too Good, Floor Supervisors' Special.

Contents include: New staff required (focusing on recruiting the right person for the job and importance of meeting new employees' mothers); She can't do clerical work; advice of giving staff talks - and afterwards; Latest news from the Training Centres; Pamphlets to emphasise points; Have you tried this?; Good housekeeping; Best month for canteen bargains (how to make the most of flawed produce in soups or fruit salads); Two sides to every question; Mail bag; The lighter side of life; news about social events; improvements in the Rest Room; prevention of waste.

SPECIAL FEATURES: Round Head Office: Post Department, Telephone and Teleprinter System, Wise Moves, V.I.P., Focus on Table Clearing, Floor Supervisors' Special, Sales Assistants Leaflet: "Sales Personality Quiz". Includes poster 'Dressed for the Job', advising sales assistants on personal presentation, appearance and cleanliness.

Welfare and the Welfare Budget, Our Queries - Your Answers, Notice Boards, "Sparks" - a Request from the Editor, An Idea from the U.S.A., Legitimate Grumbles, Some Thoughts from Store Operations, Training for the Season, Topics for 1951. ENCLOSURES: Floor Supervisors' Special, Catering Leaflet - Tea Making, Supplement to the 1950 Index.

News from Canada, Your Answers to our Queries, Hearing is not Listening, Legitimate Grumbles, Organisation and Planning in the Canteen Kitchen, Safe to Eat, About the Floor Supervisors' Special, A Plan for Counter Inspection. ENCLOSURES: Floor Supervisors' Special, A Leaflet for all Tea Makers, Staff Management News.

Development from Within, Staff Management and the D.M., Training the Staff Manageress Trainee, How Textile Designs are Chosen, Too Many Bosses, Reports from Stores, Teamwork in Initial Training, A Hundred Million Paper Bags, Two Posters for the Notice Board. SUPPLEMENTS: Floor Supervisors' Special, Leaflets for Sales Assistants: Service Quiz, "Another Short Supply Line".

Time and Effort, A Visit to Sweden, A Contribution from Mr. Oldershaw, Another Slant on an Old Subject, Seeing is Believing, Recording Progress, For the Notice Board, LEAFLETS FOR SALES ASSISTANT: Give Yourself a Flying Start with Counting.

This Year's Christmas Number, Plans for 1952, The Day in Court, Problems of Seasonal Staff,, A Room with Flowers, Classified Advertisements, Letters to the Editor, On Your Bookshelf, City News, A Christmas Decoration, Fair Play for Rayon, "This Company", Party Fayre, Competitions, LEAFLETS: Handkerchiefs, Give Yourself a Flying Start with Counting, Floor Supervisors' Special.

Staff Management News - For Whom is it Meant? Some Problems of National Insurance, The Staff Manageress and the Sessional Doctor, For the Manager's Attention, The Quota and the Staff Record Card, Tackling the Errors, A Glossary for Newcomers, The Ideal Time for Looking at Your Training, Testing for Quality, Distribution List for Training Leaflets, LEAFLETS: When the Customer Wants to Know, Floor Supervisors' Special.

Effective Criticism, Management Through Teamwork, The Staff Manageress and the Sessional Doctor, Some Problems of National Insurance, Two More Training Schemes, Turning Slack Periods to Good Account, Merchandising Wrapping Materials, SUPPLEMENTS: Competition Results, Quiz on Understocks for Floor Supervisors' Use, Stop Press...Emphasis on Service, No Girl Would Throw This Away...But, Page for the Notice Board.

Issue of Staff Management News produced during the lead-up to the Second World War. Contents include: Air Raid Precautions and First Aid; 'Humanising' the Interview; Engaging Christmas Staff; Clerical work; Health and Fitness, Canteen bargains; Area Floorwalkers; Suggestions from the stores; The future for floorwalkers; Canned goods, cakes and biscuits; What are you reading?

CONTENTS: Service - Emphasis on Approach; Customers Ask Questions; Sales Promotion on Display; The "D" Scheme which replaced the Utility scheme; The National Assistance Board; A New Aid to Supervision; Letters; Training Publications. SUPPLEMENTS: Joint Leaflet for Floor Supervisors and Window Dressers; Children's Wear Quiz; A Poster for the Notice Board (How Waste Accumulates)

CONTENTS: Service - Emphasis on Prompt Attention; How Well Do You Know Your Staff?; Time Spent on the Sales Floor; The Floor Supervisors' Handbook; Hot Weather Tips; In the Pressing Room; It is Important to Follow the Correct Procedure of Sale. SUPPLEMENTS: Spotlight on Housekeeping, Floor Supervisors' Special - Exchanges; Cafe Bar Supervisors' Special - Ice Cream; Quizzes on Mens' Wear and Handbags

CONTENTS: Service - Emphasis on Knowledge of Merchandise; Put the Facts on Record; The Dental Superintendent Asks for Your Co-operation; Three Queries Management Through Teamwork; A New Way With Advice Notes; Outside Stimulus. SUPPLEMENTS: Spotlight on Housekeeping; To Sales Assistants on Hosiery; News from the Stockroom; For the Noticeboard - the Customer Who Didn't Buy (3 leaflets); To All Sales Assistants on T31 and T32

CONTENTS: January, the time for ...; Customers' Letters; Wanted - a Floor Supervisor; How to Solve a Problem; We Hear That...Ideas From Stores. SUPPLEMENTS: Spotlight on Housekeeping; Floor Supervisors' Special - "Should Training Leaflets Speak for Themselves?"; "To Set You Thinking" - a Quiz for Sales Assistants About Service

CONTENTS: Recruitment; Old Wives' Tales - Exploded; New Ways of Tackling Service Training; Is the Trainer Born or Made?; Short Cuts to Rapid Calculations. SUPPLEMENTS: Spotlight on Housekeeping; Floor Supervisors' Special - "The Case of Miss Hope"; Competition for Sales Assistants on Millinery

CONTENTS: Communications - Not a New Subject, Only a New Word; Are These Available in Your Town?; What the Millinery Competition Suggests; Service - Before and After the Sale; Your Notice Board (with Appendix). SUPPLEMENTS: Floor Supervisors' Special - What's in the Mail Today?; Sales Assistants Quiz - Find the Selling Points; Congratulations - to the Winners of the Millinery Competition; Spotlight on Housekeeping; For Good Service Every Detail Counts; What? Why? How? - Do You Know the Answer?

CONTENTS: Opportunities in Retail Trade & Industry; Service to Overseas Visitors; What Do I Get Out Of It?; Before You Start Training; Information About the Gusset Type Bag; Comments on the Handbook for Sales Assistants; A Library of Training Material. SUPPLEMENTS: Spotlight on Housekeeping; Corsetry Newsletter; Stockroom News

CONTENTS: Staff Management and the Management Trainee; Training Material; Service : Attitude of the Store. The Freedom of the Customer. The Art of Making Shopping Easy; 3 Steps for a Floor Supervisor; "Storecraft"; A New Look in a New Rest Room. SUPPLEMENTS: Spotlight on Housekeeping; Floor Supervisors' Special : Writing a Business Letter; Quiz for the Noticeboard; Right or Wrong

CONTENTS: The Old & The New Progress Report; No Longer Quite Up to It; Graded for Size; I See What You Mean; For Easy Reference. SUPPLEMENTS: Spotlight on Housekeeping; Floor Supervisors' Special : Service - 3 Conversation Pieces Which Make You Think (x 2); Sales Assistants' Leaflet: You are the Ambassador; Notice Board Posters : Customers Often Want to Know How a Garment Will Wash

Contents include: 1938 Welfare Review; The Manchester Conference [training for Staff Manageresses]; The common cold; Have you tried this?; The Christmas rush; The best month for canteen bargains; The Christmas turkey; The winter complex; Christmas staff records; Mail bag; The art of budgeting.

CONTENTS: New Customers. New Staff; The Staff Manageress & Store Hygiene; Was That Accident Really Necessary; Thank You For Your Letters; Can We Really Do Training Before Christmas?. SUPPLEMENTS: Spotlight on Housekeeping; Leaflet for Permanent Sales Assistants; Floor Supervisors' Special "Why Don't They Do It?"; Notice Board Posters "Christmas Service"

CONTENTS: 20 Years of Staff Management; Merchandising...What it Means; Why Are Quizzes Popular?; New Year Resolutions; Loss of Form; Learning Through Discussing. SUPPLEMENTS: Spotlight on Housekeeping; Sales Assistants' Leaflet: "Imagine You Were the Staff Manageress"; Floor Supervisors' Specials: "A Diary As An Aid To Organisation Of Work"; 3 Departmental Quizzes; Notice Board Poster: New Questions for Quiz "Right or Wrong"

CONTENTS: Carrying the World on Your Shoulders?; Sales Development; Ideas From Stores; Delegation - Two Points of View; Training Material; An Aid to Good Interviewing; Answers to Questions. SUPPLEMENTS: Spotlight on Housekeeping; Sales Assistants' Leaflet - "Another Trial Line Report?"; Floor Supervisors' Special: "The Sales Assistants' Handbook"

CONTENTS: The New Holiday Regulations; Merchandising...A Sense of Proportion; A New Store Dress; The Temporary Sales Assistant - A Member of the Team; Discussing Service; Two Aspects of Training; Points to Follow Up. SUPPLEMENTS: Spotlight on Housekeeping; Floor Supervisors' Special: "Dear Floor Supervisor..."; A Quiz for Sales Assistants on Children's Wear; Queries Around the Till; The Training Dept: "Thanks all Those Who Sent in the Trial Line Report"; "The Principles of the Business" - a Lecture Given by Mr. Marcus J. Sieff"

CONTENTS: Confidence in ourselves and others; Fabrics of the future; Holidays - A time for exploring; Regular dental care does pay; Arising from requests made; Comparative sizes; Was the request really necessary?; Floor supervisors' departmental folder; Learning through looking; How do your supervisors look at deficiency?; Training priorities. SUPPLEMENTS: Spotlight on housekeeping; Making this a summer to remember; The secret of success; Recipes; Something to eat with the salad…and something cool to drink;Floor supervisors' special; Special follow up of sales assistants' leaflet; To those who write store orders; Why was that?

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The right use of words; Bookshelf; Quotations worth thinking about; A manager's view on selection for supervision; Learning through teaching; What happens to customers' returns?; A part - timer with a full - timers' confidence; A quick and thorough equipment check SUPPLEMENTS: Spotlight on housekeeping; A brighter outlook in the rest room; Recipes; Suggestions for using cheaper cuts of meat; About indoor plants; Leaflet on service for sales assistants; Floor supervisors' special - A short story about exchanges

A competition for nearly everyone on nearly everything; The problem of communications; How to get the best out of your public library; How to catch a cold; Turn New Year resolutions into New Year actions; Knowing how to train others; Newcomers or newcomers to the permanent staff; Training for mobility…; Mobility beyond the sales floor; A general refresher on general points; Another manager's view on selection for supervision; Bookshelf; How well do you know your display staff?;Continuing the story about customers' returns. SUPPLEMENTS: Spotlight on good housekeeping; Vegetables are good for you!; How to catch a cold; Leaflet for sales assistants; How to tell if the shoe fits; STAFF MANAGEMENT NEWS INDEX 1952-54.

Issues of the Staff Management News, including those from the start of the Second World War. Contents include: 1939 resolution; What is training?; Vitamins - essentials of life; Feet first!; Training news; Everyday adjustment; Air Raid Planning (ARP) activities; Have you tried this?; The new Employment Act; The best way to buy beef; Suggestions for soups; Mail bag.

Thoughts About the Business and Management; Staff Management; The largest number must come up from the ranks; selection grooming and training is a long term process; some prerequisites for the job; a staff manageress can be made as well as born; dealing with people is hardest to learn; Making a training plan; assessing the needs of the store; assessing the needs of people; meeting the needs and making a plan; Bookshelf; A study sponsored by the king George Jubilee Fund; home is where you make it; the influence of colour; colour as a background to living; colour harmony doesn't just happen; are men less enterprising about colour.; Merchandising and the Floor Supervisor; Time to think; what's the date; distribution of S.M. News 1955. SUPPLEMENTS: Spotlight on Housekeeping; What part do canned foods play in our canteens; floor supervisor's special on merchandising; what is merchandising? What are ratios? Merchandising is not only arithmetic; when working out the order; after the order has been written; finding the selling ratio; using the ratio; A Leaflet for Sales Assistants; To the sales assistant who has a part-timer on her counter; keep her up to date; give her plenty of help; she will like working for Marks and Spencer; two part-time assistants with two points of view; Can You Help Me?; Turning a blind eye; a sign of strength or weakness; bookshelf; always in vogue; various publications from the National Institute of Houseworkers Ltd; give the lady what she wants; the title of a book describing the development of an American department store in 1852; learning from our trainees; suggestions for using the training leaflets; some views on labour turnover; reasons for labour turnover; views from a manager; a floor supervisor; a staff supervisor; a staff manageress and a training supervisor; ideas from stores; Spotlight on Housekeeping; Why are we so keen on cleanliness?; Something different now and again; variety if food with recipes; the equipment department says; aluminium saucepans, cutlery, the stove or gas cooker, chairs; Floor Supervisor's Special: Service supervision on a fashion department; what kind of service do customers expect? Various customers, various approaches; right garment, wrong size; facts about fabrics; a few candid questions

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Highlights of the competition; points of view about the entries; unusual but not unreasonable; sales staff attitudes; youth goes to work by Dr Macalister Brew, author of: In the Service of Youth; the employment of juveniles; the policy of Marks and Spencer towards the engagement of young people; jumping to conclusions; do you pride yourself on the accuracy of first impressions?; Suggestions for using the leaflets; specialisation and mobility on the sales floor; bookshelf - about books; short story. SUPPLEMENTS: Spotlight on house keeping; training the cleaner; one pair of hands: resume of the book by Michael Joseph; do you… questions and points re: cleaners; floor supervisor's special; supervision during the holiday season; a few reminders before you go on holiday; sales assistant leaflet: when you go on holiday.

PREJUDICES; An experiment with juveniles; juveniles are a wise investment; opportunity for promotion; the right background contributes to success; training is carefully planned; venture for girls; account of a venture course; staff management and the D.M. trainee; how do staff manageresses approach the subject? Making exceptions; bookshelf; 4 Penguin novels chosen for holiday reading; homes and gardens; historic houses; gardens; stop, look and read; highlighting special points; what will make people stop? What will make people look and read? Who looks after the notice board? SUPPLEMENTS: Spotlight on housekeeping; pride and prejudice about food; did you know that….; hints and tips on food cooking; letter to floor supervisors: training; leaflet to sales assistants; right from the start; travel goods: recommending the best suit cases.

Why do so many stay? The task of staff management; Christmas starts now; planning ahead; stockroom; staffing; shopping and staff purchases; staff dining room; counter equipment; changing room; store dress; pressing; there's more to a film than a star; article on helping you to enjoy your visit to the pictures; suggestions for using the leaflets; learning from our trainees; an old subject looked at with fresh enthusiasm; have you ever wondered? Three questions with answers. Let the staff see it on fashion parades for staff; how do you share Christmas in your store? Bookshelf about books; how do you use your social grant? SUPPLEMENTS: Spotlight on housekeeping; regional cookery; recipe booklet; floor supervisor's special; pressing arrangements: what does a floor supervisor expect from the pressing arrangements for her section? Find the link - a quiz for sales assistants: How observant are you?

A long term view of short term staff; whom do we want to keep? How can we reach the right conclusions? This year's Christmas poster; even at Christmas the open door: discussing the problem of accessibility; use of wrapping materials - choose the size that fits the goods; store dance or store party? What form will the store celebrations take? Sharing Christmas - two suggestions; keep your staff up to date. SUPPLEMENTS: Spotlight on housekeeping; Christmas recipes and party pieces; floor supervisor's special - " How is Miss X getting on? Observations worth while making; poster for the noticeboard missing.

two copies; A Different Sense of Values; Sent to stores; floor supervisor's diary/ notebook; signs for the notice board; two in one: the new national competition 1956; every body has an equal chance; every store has an equal chance; how the competition will work; what the competition can do for the store; not the mixture as before re: training plan for staff; for easy reference - reprints of staff management news; married women at work; history repeats itself - facts; consultation - a means of training; two heads are better than one; it pays dividends in the future; for seniors especially; both sides benefit; does your organisation ask for New Year resolutions? Mainly for sea side stores; picture of training notice board at Blackpool; holidays with a difference; background reading for your holiday; books with a regional flavour; books about other countries. SUPPLEMENTS: Housekeeping supplement; stews from many lands - recipes; off to a good start; January 1956; time for a little planning and thought on housekeeping; sales assistant's leaflet on counting - ask yourself….; floor supervisor's special: is store ordering the same as crystal gazing?; Staff Management News Index