157 - VHS,' Inside Story'

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In Folder: 1 - Internal M&S VHS Videos

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157 - VHS,' Inside Story'

Induction part of the Initial Training Pack Brief video for new staff explaining why M&S are a good company to work for and the different principles of the company. Video begins with customers describing why they shop at M&S. Voiceover describes the beginning of M&S, showing archival images. Voiceover goes through M&S' eight principles to ensure quality and value. Clips show selectors, merchandisers and technologists discussing and working on products. Clips of customer service interactions are then shown. Clips of new stores are then shown. Supplier interactions are then discussed and shown. Product development and health and safety procedures clips are briefly shown. Staff benefits are discussed and clips of staff praising the environment and relationships are shown. Running Time: 13m 2 copies

Date: 26 Sep 1990

Reference Number: P10/1/157

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