158 - VHS, 'Quality Service Making The Best Better, Expansion of The Business'

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In Folder: 1 - Internal M&S VHS Videos

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158 - VHS, 'Quality Service Making The Best Better, Expansion of The Business'

Video on giving quality customer service. Voiceover discusses M&S success and new developments. Examples of bad customer service are shown. M&S' growth and store, distribution and technical developments are discussed. The voiceover describes the quality service philosophy at all levels of the company; using simple, effective solutions and working as a team. An example of bad team-work is shown with circus people not communicating properly. Examples of good customer service are then shown. Running Time: 13m 2 copies

Date: 16 Sep 1988

Reference Number: P10/1/158

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